Refund policy
At Burst of Arabia, each piece of jewellery is carefully handcrafted and many of our products are personalised or made to order. For this reason, please read our Return & Refund Policy carefully before placing your order.
1. Custom & Personalised Jewellery
As the majority of our jewellery is personalised or manufactured specifically for each customer, all personalised and made-to-order items are considered final sale.
Once production has commenced:
- orders cannot be cancelled;
- personalised details cannot be changed;
- personalised jewellery cannot be returned or exchanged simply because the customer changes their mind.
This policy allows us to maintain the highest standards of craftsmanship while producing unique pieces exclusively for each client.
Jewellery Care
Jewellery is delicate by nature and should be handled with appropriate care. Burst of Arabia shall not be responsible for damage resulting from accidental impact, excessive force, improper storage, exposure to chemicals, perfumes, lotions, swimming pools, hot tubs, seawater, household cleaning products or other misuse. We recommend removing jewellery before exercising, sleeping, showering or engaging in activities that may subject it to unusual stress.
2. Non-Personalised Jewellery
Where applicable, non-personalised ready-to-ship items may be eligible for return only if:
- the item is unused;
- unworn;
- in its original packaging;
- returned in the same condition in which it was received;
- approved by Burst of Arabia in writing.
Shipping charges are non-refundable.
3. Manufacturing Defects
We take great pride in the quality of our jewellery.
If you believe your jewellery has a manufacturing defect, please contact us within 48 hours of receiving your order by emailing contact@burstofarabia.com and include:
- your order number;
- photographs of the item;
- a description of the issue.
Burst of Arabia reserves the right to inspect the jewellery before determining whether the issue is the result of a manufacturing defect or normal wear, accidental damage or misuse.
Where a genuine manufacturing defect is confirmed, we may, at our sole discretion:
- repair the item;
- replace the item;
- offer an appropriate refund where repair or replacement is not possible.
4. Items That Are Not Considered Defective
The following do not constitute manufacturing defects:
- slight variations in colour or finish;
- natural characteristics of gemstones;
- minor differences resulting from handcrafted production;
- scratches, dents or damage caused by normal wear;
- accidental damage;
- improper care or cleaning;
- damage caused by third parties;
- damage caused by resizing or repairs performed by anyone other than Burst of Arabia.
5. Order Changes
Customers are responsible for reviewing all order details before completing their purchase.
This includes:
- spelling;
- initials;
- names;
- dates;
- birthstones;
- chain length;
- metal colour;
- delivery address.
Burst of Arabia cannot accept responsibility for customer-submitted errors once production has begun.
6. Repair Policy
We are proud of the quality of our jewellery and are pleased to offer repair services.
Complimentary Repair
If your jewellery experiences a manufacturing-related issue within one (1) month from the date of delivery, Burst of Arabia will repair the item free of charge after inspection and confirmation that the issue is due to a manufacturing defect.
Repairs After One Month
After the complimentary repair period, we continue to offer repair services whenever possible.
Repair fees begin from AED 200 and may vary depending on:
- the nature of the repair;
- replacement materials;
- labour required;
- shipping costs.
A quotation will be provided before any repair work begins.
7. Exclusions from Complimentary Repairs
Complimentary repairs do not apply to damage resulting from:
- accidental impact;
- improper handling;
- exposure to chemicals;
- misuse;
- normal wear and tear;
- unauthorised repairs or alterations.
8. Return Shipping
Unless the return relates to an approved manufacturing defect, customers are responsible for all shipping costs associated with repairs or returns.
Burst of Arabia recommends using a tracked and insured shipping service, as we cannot accept responsibility for parcels lost in transit to us.
9. Refunds
Refunds are only issued where required by applicable law or where Burst of Arabia determines, at its sole discretion, that a refund is appropriate.
Approved refunds will be processed using the original payment method.
Original shipping fees, customs duties and import taxes are non-refundable unless required by law.
10. Contact Us
For any questions regarding your order, please contact:
Burst of Arabia
Email: contact@burstofarabia.com