Shipping policy

At Burst of Arabia, we are committed to ensuring that your jewellery is carefully prepared, securely packaged, and delivered as efficiently as possible.

Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are processed once payment has been successfully received.

Processing times may vary depending on whether the item is:

  • Ready to Ship
  • Made to Order
  • Personalised

Estimated production and dispatch times are displayed on the relevant product page where applicable.

Business days exclude weekends and UAE public holidays.

2. UAE Delivery

Express Delivery

We offer Express Delivery within the United Arab Emirates.

  • Flat Rate: AED 50
  • Orders placed before 5:00 PM (UAE Time) may qualify for next-business-day dispatch and delivery, depending on courier availability and destination.

While we strive to meet these delivery estimates, they are not guaranteed and may be affected by circumstances beyond our control.

Complimentary Standard Delivery

We offer complimentary standard shipping throughout the UAE.

Estimated delivery:

1–3 business days after dispatch.

3. International Shipping

We currently ship internationally using trusted courier partners including FedEx.

Estimated delivery after dispatch:

  • GCC Countries: 3–5 business days
  • Europe: 4–7 business days
  • United States & Canada: 4–7 business days
  • Australia & New Zealand: 4–7 business days

If your country is not listed at the checkout page, please contact us before placing your order and we will gladly advise whether shipping is available.

4. Customs Duties and Import Taxes

International orders may be subject to customs duties, VAT, import taxes or other governmental fees imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in our product or shipping prices unless expressly stated otherwise.

Burst of Arabia has no control over these charges and cannot predict their amount.

5. Delivery Estimates

All delivery times displayed on our website are estimates only.

While we work closely with our courier partners to deliver orders promptly, delivery dates cannot be guaranteed.

Delays may occur due to:

  • customs clearance;
  • weather conditions;
  • public holidays;
  • courier delays;
  • transportation disruptions;
  • remote delivery locations;
  • events beyond our reasonable control.

Burst of Arabia shall not be liable for delays caused by third-party courier services.

6. Tracking Your Order

Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address used during checkout whenever tracking is available.

7. Shipping Address Changes

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

If you need to change your shipping address, please contact us immediately at contact@burstofarabia.com.

Address changes can only be accommodated before the order has been dispatched.

Once an order has been shipped, we cannot guarantee that any modifications can be made.

8. Incorrect Delivery Information

If incorrect or incomplete shipping information is provided by the customer, Burst of Arabia shall not be responsible for:

  • failed deliveries;
  • delivery delays;
  • parcels delivered to the address provided by the customer;
  • additional shipping charges incurred due to address corrections.

Where a parcel has been delivered according to the shipping information supplied during checkout, Burst of Arabia's delivery obligation shall be deemed fulfilled.

Any investigation relating to an incorrectly supplied address shall be the customer's responsibility.

9. Returned Shipments

If an order is returned to Burst of Arabia because:

  • the customer supplied an incorrect address;
  • delivery was repeatedly attempted but unsuccessful;
  • the parcel was refused by the recipient;
  • customs duties or taxes were not paid,

the customer may be required to pay the cost of re-shipping the order.

Shipping charges are non-refundable.

10. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the courier to investigate the shipment.

Where appropriate, replacement or compensation will be determined following the courier's investigation.

11. Gifts

Burst of Arabia does not include printed invoices or receipts inside gift packages.

The purchaser will receive an order confirmation and receipt via email.

12. International Returns

Please refer to our Return & Refund Policy for information regarding returns, exchanges and manufacturing defects.

13. Payment Methods

We currently accept:

  • Visa
  • Mastercard
  • American Express (if enabled)
  • Apple Pay (if enabled)
  • Google Pay (if enabled)
  • Shop Pay (if enabled)
  • Bank Transfer
  • Other payment methods displayed at checkout.

14. Contact Us

For any shipping-related enquiries, please contact:

Burst of Arabia

Email: contact@burstofarabia.com