Privacy policy
Burst of Arabia ("Burst of Arabia", "BOA", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our products and services (collectively, the "Services").
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Burst of Arabia is an online jewellery retailer specialising in handcrafted fine jewellery.
If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:
Email: contact@burstofarabia.com
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order history
- Personalisation details (such as names, initials, dates or custom engravings)
- Customer service communications
- Information you voluntarily provide through email, WhatsApp or social media
Payment Information
Payments are processed securely through our authorised payment providers.
Burst of Arabia does not store your complete debit or credit card details.
Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages visited
- Products viewed
- Referring websites
- Cookies and similar technologies
3. How We Collect Information
We collect information when you:
- place an order;
- create an account;
- subscribe to our newsletter;
- contact us by email, WhatsApp or social media;
- browse our website;
- participate in surveys, competitions or promotional campaigns.
4. How We Use Your Information
We use your information to:
- process and fulfil your orders;
- manufacture personalised jewellery;
- deliver your purchases;
- provide customer support;
- communicate regarding your orders;
- personalise your shopping experience;
- improve our website and services;
- analyse website performance;
- detect and prevent fraud;
- comply with legal obligations;
- send marketing communications where you have chosen to receive them.
5. Marketing Communications
If you subscribe to receive marketing communications, we may send you information regarding:
- new collections;
- exclusive launches;
- promotions;
- special offers;
- company news.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
6. Sharing Your Information
Burst of Arabia does not sell, rent, or trade your personal information to third parties.
We only share your personal information where necessary to operate our business and provide our Services. This may include trusted third-party service providers such as:
- Shopify (our ecommerce platform and website hosting provider);
- payment processors;
- shipping and courier companies;
- customer support providers;
- email and marketing service providers;
- analytics providers;
- fraud prevention and security providers;
- government authorities, regulators, or law enforcement agencies where required by applicable law.
These service providers are authorised to use your personal information only to the extent necessary to perform services on our behalf and are contractually or legally required to protect your information.
Where required by law, we may also disclose personal information to comply with legal obligations, protect our legal rights, investigate fraud, or respond to lawful requests from public authorities.
7. Cookies
Our website uses cookies and similar technologies to:
- remember your preferences;
- improve website functionality;
- analyse website traffic;
- understand customer behaviour;
- provide personalised advertising where permitted.
You may manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features and functionality.
8. International Data Transfers
As an international business, your personal information may be processed or stored outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
9. Data Security
We implement appropriate technical and organisational security measures designed to protect your personal information against:
- unauthorised access;
- unlawful processing;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
10. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- fulfil your orders;
- provide customer support;
- comply with legal and regulatory obligations;
- resolve disputes;
- enforce our agreements;
- maintain appropriate business records.
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- request restriction of certain processing activities;
- object to direct marketing communications;
- withdraw consent where processing is based on consent;
- request a copy of your personal information where applicable.
To exercise any of these rights, please contact us at:
We may request reasonable information to verify your identity before processing your request.
12. Children's Privacy
Our Services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information promptly.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Burst of Arabia is not responsible for the content, privacy practices, or policies of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or Services.
The updated version will always be published on our website with the revised Effective Date.
Your continued use of our Services after any updates constitutes your acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Burst of Arabia
Email: contact@burstofarabia.com